We make every effort to give the best service possible to everyone who attends our practice.
However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.
To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from Mr Mike Arnold Practice Manager email firstname.lastname@example.org
For further information please find below our AIS compatible complaints leaflet:
Information on the advocacy service:
Onside services focus on the needs of the individual to ensure they understand their rights and have access to the information and support they need to improve self esteem and feel valued within society.
Onside Advocacy provides practical and proactive support to ensure disadvantaged people are treated fairly as citizens and have equal rights within all aspects of their lives.
Onside Appropriate Adult service provides support to people with learning disabilities and mental ill health to safeguard their rights and welfare if they are detained in police custody.
People facing exclusion or isolation through disability, mental ill health or age can access the Onside Lifelinks programme; this provides enabling support so that they can become involved in leisure and social opportunities, learning and education, volunteering and build stronger social networks.
HTML link: http://www.onside-advocacy.org.uk/