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Spring Gardens Group Medical Practice prides itself upon a welcomingfriendly Practice team who are committed to looking after our patients' needs and delivering high quality, compassionate care. From Senior Management, to a Pharmacist, a Medical Secretary, Practice Nurse or GP, every member of our close-working team plays a vital role in ensuring that you are well looked after if, and when, you need us.      

                                                                                                                          Staff page graphic

Practice Management

The practice manager is involved in managing all of the business aspects of the practice such as making sure that the right systems are in place to provide a high quality of patient care, human resources, finance, patient safety, premises and equipment and information technology. The practice manager supports the GPs and other medical professionals with delivering patient services and also helps to develop extended services to enhance patient care.
Mr Michael Arnold (m)

pm_Arnold.jpgPractice Manager

BSc(Hons) Dip Mgmt Dip Com

Miss Faith E Newrick (f)

Deputy Practice Manager

LLB Law, PGCert Healthcare Leadership & Management (NHS Elizabeth Garrett Anderson programme)

Faith was thrilled to be appointed as Deputy Practice Manager in March 2019, to be able to make a positive impact upon the delivery of excellent Primary healthcare to the population of Worcestershire, back where she grew up. Following a Law degree and particular enjoyment of Medical law, Faith worked both clinically and non-clinically at a large Hospital, before undertaking the National fast-track, intensive NHS Graduate Management Scheme in 2016, specialising in General Management and being trained by the NHS Leadership Academy in Leeds. Faith's background is operational management in large Acute Hospitals, but she has also enjoyed Strategic Management for an NHS Mental Health Trust. From an NHS family, Faith is passionate about all things patient care, with a special interest in Elderly Care and Learning Disabilities, and making sure that those who have to walk through our doors feel as well cared for, and listened to, as possible.

Reception

Our friendly Reception team includes Vicki, Karen, Vicky, Julie G, Rosie, Becky J, Zoe, Kirstie, Becky W, Nicola, Sally, Julie T, Lynsey and Ella.

Receptionists provide an important link for patients with the practice and are your initial contact point for general enquiries. They can provide basic information on services and results and direct you to the right person depending on your health issue or query. Receptionists make most of the patient appointments with the GPs and nurses. They also perform other important tasks such as issuing repeat prescriptions and dealing with prescription enquiries, dealing with financial claims, registering patients, dealing with patient records and carrying out searches and practice audits.

We also have a wonderful team of Practice Administrators covering a huge range of day-to-day Practice business, highly skilled in specialist areas of work. This includes our experienced Medical Secretaries, and members of staff working with the patient IT systems and doing complex healthcare coding! The team: Tonia, Sharon, Paige, Carrie and Julia.

Mrs Pat Williams (f)

PW2Reception/Office Manager

Pat joined the Spring Gardens Group Medical Practice as a Receptionist in June 2003 and later went on to become Reception manager in July 2014. She is responsible for the day to day management of our Reception, and the Reception staff.

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