We’ve made it easy for you to receive the help you need.
Click the button to call the Practice for any appointments you may want to book.
Alternatively, you can book an online consultation. Using the online consultation feature helps free up the phone lines for more important calls such as emergencies. A Clinician will contact you, usually within 24-48 hours, for a telephone consultation if they feel it is necessary.
All incoming and outgoing telephone calls at the Practice are recorded for training and monitoring processes.
Appointments.
Booking an appointment at Spring Gardens Medical Practice.
How to book an appointment.
All consultations are by appointment only at Spring Gardens Medical Practice, so please plan ahead and book in advance as much as you can. We offer GP appointments up to 4 weeks in advance, with a limited number of appointments available for each GP. Please contact us on 01905 744400. There are slots for urgent appointments every day at 8:30am, so if you’re in need of one of these appointments then please call us as soon as the line opens.
We will be implementing text reminders in the future for your convenience, but we’re focusing primarily on patient care right now. For the time being, please take a note of when your appointments are booked!
Booking an Online Consultation
It’s much quicker for you to use our Online Consultation service for advice compared to booking an in-person appointment. Usually, a Clinician will review your online request within 24-48 hours and get in touch with you for a telephone appointment. Booking this way also takes some of the pressure off our phone lines, which are extremely busy! Of course, if you believe you need to see a doctor in person then book a normal appointment by calling the Surgery - otherwise, why not give our Online Consultation platform a try? Simply click the button below to get started.
Urgent Appointments
We reserve a number of appointments each day for urgent cases. If you need to see a doctor urgently, please call us as soon as we open at 8:30am and advise the Receptionist at the time of booking. Please ensure that you only request an urgent appointment for treatment of conditions requiring immediate consultation.
Our receptionists are trained to ask you the nature of your call, this way they can direct you to the best person to deal with your problem/condition - this may not always be a GP and by signposting you correctly, the first time, we can save you time by making sure you are dealt with quickly and by the correct specialist.
Home Visits and Telephone Advice.
Home Visits
Home visits are available for patients who are either housebound or unable to visit the Practice due to illness. All home visits will be organised by a clinician, with more serious or urgent visits taking priority. If possible, please call the Practice before 10am if you require a home visit, to give the clinician time to plan the visits.
Telephone Advice
Telephone advice is accessible by completing our Online Consultation, after which a Clinician will be in touch to give you advice over the phone.
Cancellations.
Please always let us know if you don’t wish to take up your appointment. Even if it is at the last minute, we can always fill it. We understand that you may now feel better or something else has cropped up and we are happy to rearrange… But please tell us!
You can cancel by calling 01905 744400.
Please note that we do record all incidences of not turning up, and we will be in touch if you miss an appointment. We do reserve the right to ask you to leave the practice list if you won’t help us to help you by keeping to your appointments - as missed appointments cost the NHS money, and make it harder for the rest of our local community to access appointments with us.
Need help urgently?
Patients with urgent requirements will always be seen on the same day—but if you have an emergency you don’t think is appropriate for us, or we are closed, you should call the following numbers:
999
Patients with very serious or life-threatening health conditions, such as chest pain, severe bleeding or loss of consciousness, should phone 999 without delay.
NHS 111
Patients who are unsure whether to visit A&E for their condition, or have an urgent medical need outside of our opening hours, should call NHS 111.